Denes Purnhauser

Denes Purnhauser
Denes has grown his MSP from a 5-persons staff to a 20-persons staff in less than a year by implementing business problem focused sales processes with vCIOs. As a result, he has transformed the client engagement processes for hundreds of MSPs.

Recent Posts

Why the better MSPs work the less perceived value they have

For a while after our session with Sea-Level something was bugging me. We pondered a conundrum in this seminar: why can’t MSPs not become the victim of their own success? Why does a smooth service...

In vCIO, IT Account Management, IT Client Engagement, Technical Account Manager

5 Practical Ways MSPs Can Prevent Churn

We asked last week during our webinar with Sea-Level Operations: What are the symptoms of Account Management debt? Low perceived value,  communication breakdown, and churn were included in 100% of...

In IT Client Engagement, Sea-Level Operations

How to build client rapport under pressure & limited time

A new customer of Managed Services Platform called us the other day: “Guys, I have a concerned client and risk going into a meeting completely unprepared. I want to do it professionally so they...

In IT Client Engagement