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Chris Day is a Maverick in the MSP world. He is running one of the most advanced and mature IT managed services providers with his partner Sharleen Oborowsky. I had a chance to have a chat with him and to dig deep on how they achieved that success in a short time.

Chris seemed to crack the code on growth: people and execution. He is an avid book reader, community builder, leader, and an authentic down to earth guy.

You can expect: great hints, tips, honesty, bold statements and no nonsense. If you are just a little serious about your MSP it is a must-watch video.


My key takeaways:

  • How to build a rock solid company culture
  • How to price for double profit
  • How to "interview" your clients before you "hire" them
  • How to attract the best people in spite of labour shortage
  • The principles of the execution and absolute accountability
  • Processes and operational maturity for scalable growth

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Denes Purnhauser

Written by Denes Purnhauser

Denes has grown his MSP from 5 people to 17 staff in less than a year by implementing business problem focused sales processes with vCIO. He has transformed the client engagement processes of hundreds of MSPs.