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2 min read

The Future MSP

By Adam Walter on Jan 18, 2022

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3AyHCUd

Topics: Business Building for IT Companies MSP
2 min read

What you are doing wrong.

By Adam Walter on Jan 10, 2022

This is the big fear of many leaders. This is why clickbait posts titles in the negative we are all afraid we are doing things wrong or missing out on something. 

Topics: IT Management Business Building for IT Companies
2 min read

New Year, New Topics

By Adam Walter on Dec 27, 2022

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3AyHCUd

Topics: IT Management IT Sales Business Building for IT Companies QBR Quarterly Business Review
2 min read

Holidays

By Adam Walter on Dec 6, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3AyHCUd

Topics: IT Sales Person Managed Services Providers Business Building for IT Companies CIO
1 min read

Drinks with IT -  August: For the Love of Coffee

By Adam Walter on Sep 6, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3uooSUX

Topics: Business Building for IT Companies CIO Drinks with IT
6 min read

Why Growing an MSP is so hard?

By Denes Purnhauser on Feb 7, 2020

The Managed Service Provider business model is a complex one and comes loaded with all sorts of challenges. One of the biggest issues is being able to drive predictable growth for the company and to build an operational maturity that can manage that growth at the same time. You’re beset from both sides: MSPs will suffer from their growth being slow and all effort will go into desperate tactical marketing and sales efforts. They’ll also struggle if growth is too fast and all efforts are spent on a tactical fix of their service delivery. 

Progressive MSPs have deserved a strategic answer to move from the reactive firefighting mode to a proactive business building model. Let’s review how to solve this problem once and for all.

Topics: Business Building for IT Companies Implement New IT Services
4 min read

Debate on All In vs. Modular MSP pricing

By Denes Purnhauser on Jan 30, 2020

The Managed Services business was created from the traditional suite of desktop management, backup, network and server support. Most MSPs now are offering various services outside the traditional managed infrastructure scope: application management, additional cyber security or virtual CIO services. This is the evolution of managed services, and the right way, however many MSPs have just reactively added some of these services to stay relevant to their customers and protect the core MSP services. They might call themselves "your IT department." Let's check out why it’s a problem and what to do about it.

Topics: Business Building for IT Companies MSP Pricing NIST Cyber Security Implement New IT Services
9 min read

Accelerate Your Growth with the new features just released

By Denes Purnhauser on Oct 18, 2019

I am happy to introduce the sets of software features, updated templates, expert guide content and super specific programs to accelerate your growth! If your Account Management is not producing project revenues, your vCIO is not getting paid for advice, your Sales people are not getting leads or your cyber security services are not being sold then this release is for you! This is what we are going to cover:

  1. New Software Features for Growth
  2. Expert Guides for Growth
  3. Role Specific Programs for Growth
  4. Quarterly Sprints for Growth
Topics: vCIO IT Sales Person Business Building for IT Companies IT Account Management IT Client Engagement NIST Cyber Security Implement New IT Services Win New Clients Profitable Operations Technical Account Manager Skip Ziegler
4 min read

Productized IT Strategy Guidance to clients and prospects

By Denes Purnhauser on Feb 23, 2017

We had a great debate in our Banff Workshop about timing one’s IT Strategy correctly when meeting with new prospects. Some people were adamant the IT Strategy meeting be a requirement to even sending a proposal, while others were more inclined to implementing an IT strategy creation process after the onboarding, after we fix all the client’s technical issues. This is often the case in a workshop, when everybody was right but in conflicting ways. Let's see how to best approach this question.

Topics: Managed Services Providers Business Building for IT Companies MSP
5 min read

Systematic service development process

By Denes Purnhauser on Feb 17, 2017

One of the hot topics in the bootcamp was a typical MSP issue - managing client agreements. The problem gets verbalized in different ways: "I have many new services I would like to sell to existing clients" or "I have to re-onboard all of our customers because the agreement is very old" or "I want to increase our prices to reflect the improvements and additional tools we introduced" or "I barely make any money and I need to renegotiate our prices". Sound familiar? We’d like to introduce a systematic approach to solve this problem for now and the future.

 

Topics: Managed Services Providers IT Management Business Building for IT Companies MSP QBR Quarterly Business Review
4 min read

My 7 Ah-ha! moments on the first MSP 2.0 boot-camp

By Denes Purnhauser on Feb 9, 2017

We just finished our first ever live 3 day Managed Service Productization boot-camp in Banff, Canada. With 25 participants we worked to crack the code in scaling up the managed services. Jam-packed with real work, the workshop groups created amazing content and generated ideas that have been sparkling. I wanted to capture some of the more intriguing ideas the MSPs came up with.

I’ll be elaborating on these topics in upcoming weeks, since I see each topic as worthy of more than a blog post, but here are the main ideas. These are my personal Ah-ha! moments.

Topics: vCIO Managed Services Providers Business Building for IT Companies IT Account Management MSP Pricing
7 min read

6 strategies to make MSP services more tangible

By Denes Purnhauser on Feb 26, 2016

One of the most common and largest hurdles for MSPs is difficulty expressing our value proposition properly, and hence differentiating ourselves.

There are two fundamental aspects of our industry responsible. First is the abstract nature of the proposition. The problems we solve are less tangible, like “competitive edge” or “staying ahead of the curve” rather than “keeping the lights on”. The second is the more managerial and higher level services such as solution selection, and team alignment and integration rather than executable defined processes like device management and remote monitoring. 

Topics: vCIO Managed Services Providers Business Building for IT Companies MSP Virtual CIO CIO
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