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2 min read

Stop Wasting Words: Part 2

By Adam Walter on Sep 19, 2022

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3AyHCUd
Youtube: https://youtu.be/LneGDVsfipY

Last week, we introduced the concept of “wasting words” and discussed the ways that people are being wasteful with their language. This week, author Sean Mahar joins us again to address how people can have better conversations and stop wasting their words.

You’ve explained the idea of wasting words to your employees, but how do you actually change their mindset about conversations? It can be difficult to adjust your conversation tactics so that you are talking with people rather than at people. Instead of talking at people, try to accomplish something with your conversation. This is your opportunity to make a difference.

For example, your goal should not be to simply compliment someone - it should be to make them feel good. Rather than delegating something to a colleague, your goal should be to encourage them to actually get the task done. Instead of giving feedback to your employee, the idea should be to help them to become better next year.

It’s also a challenge to ensure that the information is actually received - not just delivered. We have been trained to believe that if the person we are speaking to is able to repeat back to us the information we just shared, then that means the message got through to them. This is not the case, as it’s easy for someone to repeat back exactly what they just heard. To confirm that the message itself actually got through to the person you are speaking with, try asking them to repeat the information back to you in their own words. If they’re able to accurately restate the message - perhaps with words that have more meaning to them - then you know that your words were absorbed by them.

Another way of ensuring that your message is received is by being selective about the questions you ask. Rather than asking questions that can be answered with “yes” or “no” - for example, “Do you understand?” - ask a question that forces the person to respond in their own words. “What is the actionable item?” is used often around here.

The more conscious you become of your own communication processes, the more successful you will be in every aspect of life. You can start by looking at the way you treat people and your conversations with them. Strong communication will result in you being able to do an action based on what they said (or vice versa). Ultimately, this will help you sell more for your business, enjoy talking to your clients, and feel happier when walking into meetings or appointments that you may have otherwise dreaded.

When we make those important connections and build up strong relationships by being more conscious about our communication style, we can feel more confident in our conversations. Next time you have a conversation with someone new, ask yourself at the end what you have learned about them. What do you know about them? How can you get on the same page as them? If you are able to answer these questions, you’re on the right track to better communication. Changing your conversations is key to your business.

A technician can spend all day changing their process to be better at their job, but they’re ultimately just chasing pennies. Learn to be a better, genuine communicator to chase the real relationships that lead to huge success.

Topics: Strategic Leadership Client Success Humanize Podcast
1 min read

Dumb Technology

By Adam Walter on Nov 8, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3AyHCUd


Over the years, there has been a lot of dumb technology. It’s hard to keep track of all the ideas that seemed great at first but ended up being a nightmare. Here are a few pieces of technology that just didn’t make the cut.

Autodialers: an electronic device that automatically dials phone numbers. Once the call has been answered, the autodialer either plays a recorded message or connects the call to a live person. There were great intentions behind this invention, but autodialers aren’t people’s favorite piece of technology.

Virtual Boy: a tabletop portable video game console developed and manufactured by Nintendo. Basically, these 3D goggles were the 90s version of virtual reality but the technology was not ready for this advancement quite yet.

Microsoft Bob: an attempt at a digital assistant, this software was intended to provide a more user-friendly interface for Windows computers. It was discontinued shortly after because it was very clunky and cheesy.

Clippy: a paperclip office assistant character that was created by Microsoft. The main issue with Clippy was the technology was not fast enough to load in a timely manner, making the entire screen freeze and work come to a halt.

Digital Pets: an online pet you could feed, play with and take care of — this technology made doing real chores impossible due to the time commitment to caring for fake pets.

The main point is, there is a lot of technology and some of it works and some does not. The difference between good tech and interesting tech is the implementation and the audience.

If you have new technology, make sure people are ready for this technology and make it work with the already existing tech. If you solve problems instead of adding to them, new technology will be seamlessly added to people’s lives easier.
Topics: IT Sales Client Success Drinks with IT
2 min read

Monetize Microsoft 365 Cloud Services

By Denes Purnhauser on May 31, 2019

On this interview Rich Anderson (Imagine IT) and Adam Walter (Virtual C) talk about leveraging Microsoft 365 for business discussions, differentiation and as a platform for growth.

Rich Anderson has been successfully validating the opportunities behind Microsoft 365 discovery processes and cloud services. Adam has built a remarkable audit process for turning productivity issues into projects.

Topics: Managed Services Providers IT Sales Implement New IT Services Cloud Services Client Success
2 min read

Transform your MSP sales approach

By Denes Purnhauser on Dec 8, 2015


Branden Baker, President of Integration Technologies from Hawaii is a modern Tom Selleck. He shares a story about the transformation of his IT sales approach.

His team had not been able to close any managed services provider deals for more than a year. But he got involved in the virtual CIO conversation and after only a few weeks he landed his first monster six-figure deal. 

Topics: vCIO IT Sales Person Managed Services Providers IT Sales Business Building for IT Companies MSP Virtual CIO Client Success
3 min read

Implementation of the Virtual CIO Services with Rich Anderson

By Denes Purnhauser on Sep 17, 2015

Implementing vCIO services can be a challenge. New ways of thinking, new lines of services, pricing and packaging, and service delivery all abound. Rich Anderson, CEO of Imagine IT has been working on this for a couple of months now. I asked him about his experiences, challenges, solutions and results. If you are thinking on implementing Virtual CIO services, or if you have been working on that already, let’s pick his brain. He’ a smart guy and explains everything very clearly with tons of hints and tips. Enjoy!

Topics: vCIO Managed Services Providers IT Management Virtual Chief Information Officer MSP Virtual CIO CIO Client Success
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