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3 min read

Holiday Security Tips

By Adam Walter on Dec 13, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3AyHCUd

The holiday season is in full swing, which means that you need to know security tips to protect
yourself from fraud and getting information stolen.

Topics: Managed Services Providers IT Security
2 min read

Holidays

By Adam Walter on Dec 6, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3AyHCUd

Topics: IT Sales Person Managed Services Providers Business Building for IT Companies CIO
2 min read

Tech Conferences

By Adam Walter on Nov 29, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3AyHCUd

Topics: vCIO Managed Services Providers IT Sales
2 min read

Inspiration

By Adam Walter on Nov 1, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3AyHCUd

Topics: Managed Services Providers MSP CIO
2 min read

Internet of Things

By Adam Walter on Oct 11, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3uooSU

Topics: vCIO Managed Services Providers Implement New IT Services Adam Walter
2 min read

Travel and Technology

By Adam Walter on Aug 30, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3uooSU

Topics: Managed Services Providers CIO Humanize Podcast
2 min read

EpISODE 164: Complexity is the Enemy

By Adam Walter on Aug 23, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3uooSUX

Topics: Managed Services Providers IT Management CIO Technical Account Manager
1 min read

Merger meant for you

By Adam Walter on Apr 1, 2021

Virtual C and Managed Services Platform have been working together to create tools to increase customer success since 2017. Together we have created a turnkey product line with all the tools, templates, coaching and resources necessary for success. These all form the battle-tested Humanize IT framework that many of you are familiar with

Topics: Managed Services Providers Managed Services Platform
4 min read

How Salespeople Close IT Projects Faster?

By Myles Olson on Jan 28, 2021

We’re all too well aware of the enormous amount of work that goes into the preparation phase of every client IT project. From the idea stage (we need to replace the server architecture) to actually being able to send a proper quote ($18,500 with labour cost) the MSP spends dozens of hours coming up with the IT project plan and the numbers. The hours are tracked as “sales” hours spending time on those quotes but at the end of the day most of those projects never take off. Everybody is bummed, the client calls off the opportunity, the team writes off the time to a “lost opportunity” category and life goes on. However there is a totally legitimate, battle-tested sales tactic that a few MSPs use to cut this unproductive and morale-draining busy work. Let's get into the details.

Topics: IT Sales Person Managed Services Providers IT Account Management QBR Technical Account Manager Managed Services Platform
5 min read

How to Schedule QBRs for Engagement

By Denes Purnhauser on Jan 14, 2021

Most MSPs have a hard time not only engaging executives in QBRs but even being able to sit down with clients, as they don’t see the value they add to their business. The goal of scheduling a QBR is more about selling them the process, benefits and the results so they see the value and look forward to these events.

We are going to discover the minimum requirements of scheduling an engaging session with the right people in the client’s organization. As a result you are going to get more executive level decision makers in your meetings with higher anticipation.

Topics: Managed Services Providers IT Account Management IT Client Engagement QBR Technical Account Manager Managed Services Platform
3 min read

Client Engagement in 2021 New Features

By Denes Purnhauser on Dec 10, 2020

At Managed Services Platform our vision has always been to turn technically heavy client meetings into engaging value added business conversations. 

2020 has brought new challenges for Account Managers and vCIOs. Client meetings became remote, the duration of sessions shrank, the topics in QBRs steadily increased and clients got very apprehensive about investing in general.

We would like to go through the upcoming new features to make sure you can solve those challenge.

Topics: Managed Services Providers IT Client Engagement NIST Cyber Security Technical Account Manager Managed Services Platform
6 min read

How to bridge the gap between cyber security technologies and business value

By Denes Purnhauser on Dec 3, 2020

The borders of the network have disappeared, and people have moved out of the office with minimal focus on securing their remote environment. Ransomware events are increasing in both frequency and amounts demanded. Compliance and certification is getting more focus as governments move to support cyber security initiatives. The news is full of talk about security concerns. 

Despite all the trends favouring cyber security related services, the gap is still growing between the real value of cyber security Services and their perceived business value. 

In this article we go after why MSPs still seem to be struggling to articulate the business value of higher cyber security standards, creating proper business development plans and capturing the market opportunity. That leads to all kinds of problems for clients, including not being protected. Bad executive decisions mean MSPs cannot monetize cyber security services and end up hurting their bottom lines.

Topics: Managed Services Providers IT Account Management Strategic Leadership NIST Cyber Security IT Business Development
Sign up for the Client Engagement Excellence Manifesto PDF coming end of January

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