Schedule a call
9 min read

Accelerate Your Growth with the new features just released

By Denes Purnhauser on Oct 18, 2019

I am happy to introduce the sets of software features, updated templates, expert guide content and super specific programs to accelerate your growth! If your Account Management is not producing project revenues, your vCIO is not getting paid for advice, your Sales people are not getting leads or your Cybersecurity services are not being sold then this release is for you! This is what we are going to cover:

  1. New Software Features for Growth
  2. Expert Guides for Growth
  3. Role Specific Programs for Growth
  4. Quarterly Sprints for Growth
Topics: vCIO Sales MSP Business Building Account Management Client Engagement Cybersecurity Implement New Services Win New Clients Profitable Operations
4 min read

Productized IT Strategy Guidance to clients and prospects

By Denes Purnhauser on Feb 23, 2017

We had a great debate in our Banff Workshop about timing one’s IT Strategy correctly when meeting with new prospects. Some people were adamant the IT Strategy meeting be a requirement to even sending a proposal, while others were more inclined to implementing an IT strategy creation process after the onboarding, after we fix all the client’s technical issues. This is often the case in a workshop, when everybody was right but in conflicting ways. Let's see how to best approach this question.

Topics: MSP best practices MSP Business Building MSP
5 min read

Systematic service development process

By Denes Purnhauser on Feb 17, 2017

One of the hot topics in the bootcamp was a typical MSP issue - managing client agreements. The problem gets verbalized in different ways: "I have many new services I would like to sell to existing clients" or "I have to re-onboard all of our customers because the agreement is very old" or "I want to increase our prices to reflect the improvements and additional tools we introduced" or "I barely make any money and I need to renegotiate our prices". Sound familiar? We’d like to introduce a systematic approach to solve this problem for now and the future.

 

Topics: MSP best practices IT management MSP Business Building MSP
4 min read

My 7 Ah-ha! moments on the first MSP 2.0 boot-camp

By Denes Purnhauser on Feb 9, 2017

We just finished our first ever live 3 day Managed Service Productization boot-camp in Banff, Canada. With 25 participants we worked to crack the code in scaling up the managed services. Jam-packed with real work, the workshop groups created amazing content and generated ideas that have been sparkling. I wanted to capture some of the more intriguing ideas the MSPs came up with.

I’ll be elaborating on these topics in upcoming weeks, since I see each topic as worthy of more than a blog post, but here are the main ideas. These are my personal Ah-ha! moments.

Topics: vCIO MSP best practices MSP Business Building Account Management Pricing
4 min read

Debate on "All In" vs. "Modular" MSP pricing

By Denes Purnhauser on Nov 9, 2016

The Managed Services business was created from the traditional suite of desktop management, backup, network and server support. Most MSPs now are offering various services outside the traditional managed infrastructure scope: application management, additional security or virtual CIO services. This is the evolution of managed services, and the right way, however many MSPs have just reactively added some of these services to stay relevant to their customers and protect the core MSP services. They might call themselves "your IT department." Let's check out why it’s a problem and what to do about it.

Topics: MSP best practices MSP Business Building
7 min read

6 strategies to make MSP services more tangible

By Denes Purnhauser on Feb 26, 2016

One of the most common and largest hurdles for MSPs is difficulty expressing our value proposition properly, and hence differentiating ourselves.

There are two fundamental aspects of our industry responsible. First is the abstract nature of the proposition. The problems we solve are less tangible, like “competitive edge” or “staying ahead of the curve” rather than “keeping the lights on”. The second is the more managerial and higher level services such as solution selection, and team alignment and integration rather than executable defined processes like device management and remote monitoring. 

Topics: vCIO MSP best practices MSP Business Building MSP Virtual CIO CIO
2 min read

Execute your IT Strategy: interview with Gary Harpst

By Denes Purnhauser on Jan 15, 2016

We are continuing the “MSP 2.0 bestseller” series in January, as well. The pick for this month is Gary Harpst - Six Disciplines of Excellence. Gary has been a part of the IT industry since being the founder of the well known ERP solution Solomon Software that was sold to Great Plains then to Microsoft. After the acquisition he shifted his focus to one question: how to help companies to execute their strategies. He has put together a very solid methodology in a program called “Six Disciplines” and written a book about this topic. This book is in my top 10 business books and has changed my way of thinking.  I was privileged to meet him in person and have a long talk about these challenges.

Topics: vCIO MSP best practices MSP Business Building MSP MSP bestseller series
1 min read

Transform your MSP sales approach

By Denes Purnhauser on Dec 8, 2015


Branden Baker, President of Integration Technologies from Hawaii is a modern Tom Selleck. He shares a story about the transformation of his sales approach.

His team had not been able to close any MSP deals for more than a year. But he got involved in the vCIO conversation and after only a few weeks he landed his first monster six-figure deal.

Topics: vCIO Sales MSP vCIO MSP Sales MSP Business Building MSP Virtual CIO CIO
1 min read

MSP Financial Intelligence with Larry Cobrin

By Denes Purnhauser on Nov 27, 2015

Larry Cobrin, CEO/Founder of MSP CFO, has been working on a project to make financials available for IT managed services provider to make better decisions. In my first call with him I knew we needed him to talk about finances! I was fascinated by his insights about clients’ profitability trends, classifying them and taking actions for better profitability.

He shares a lot of hints and tips about different data you need to look into (which are mostly available already in your PSA) for your organization to make better decisions. If you feel you are leaving money on the table check out this interview!

Topics: MSP best practices IT management MSP vCIO MSP Business Building MSP
2 min read

MSP 2.0 Podcast

By Denes Purnhauser on Nov 27, 2015

We have been producing interviews with MSP Thought Leaders and with our clients for more than a year now. We started this as an ad-hoc practice to usher great MSP 2.0 insights into the community. People seem to be enjoying the free interview format without presentation, special offers and other sales tactics.

Now with over 16 interviews we’ve received a ton of feedback and the message we’re getting most often is to make the content available in a podcast format. Many people like listening to these inspiring talks during their commute, or just in the background.

So we have transferred all videos to a Podcast format and it’s available here.

Topics: vCIO MSP vCIO MSP Sales MSP Business Building MSP MSP Marketing
1 min read

Closing 11 Virtual CIO contracts in 3 weeks

By Denes Purnhauser on Nov 20, 2015

Greg Tanner from Denver is a maverick, no question about it. His “Technology Quarterback™” slogan has become a meme among the MSP 2.0 community. We spoke the other day and I am still speechless. He started crafting this vCIO offering back in June, piece by piece, and started selling it in early October. Since then he’s closed 11 virtual CIO contracts with over 20K MRR! In this video, Greg shares the secrets to these amazing results. Be aware, he has very strong opinions about MSP 2.0. (Even stronger than me - Haha!)

Topics: vCIO Sales MSP vCIO MSP Sales MSP Business Building MSP Virtual CIO CIO
4 min read

5 ways MSPs can leverage Business Model Canvas 

By Denes Purnhauser on Sep 24, 2015

Business Model Canvas has been a very hot management tool recently. Personally I have created 100+ Business Models over the last couple years for clients and for our companies. One of our companies is even a "Use Case" in the Hungarian edition of the Business Model Generation Book. We have developed different ways for IT managed services providers to use the tool for different reasons. Let's take a look at 5 practical ways to leverage this tool.

Topics: vCIO Sales MSP Sales MSP Business Building MSP Virtual CIO CIO
4 min read

Get out of the MSP commoditization trap

By Denes Purnhauser on Jun 12, 2015


One of the more common problems we see IT managed services providers suffer is increasing difficulty with the commoditization of services and differentiation within the industry. There are three factors involved here that we need to understand and manage to solve these problems. 

Topics: vCIO Sales MSP best practices MSP Business Building MSP Virtual CIO CIO
5 min read

The 5 Levels of vCIO Operational Maturity

By Denes Purnhauser on Jan 30, 2015


The Operational Maturity segmentation makes a lot of sense when trying to understand where to go with vCIO services and which next possible steps to take.
It demonstrates the current maturity of services in a descriptive way, explains the differences, and provides hints and tips toward the next step.This article demonstrates how to proceed as a virtual CIO with respect to levels of operational maturity.

Topics: vCIO MSP vCIO MSP Business Building MSP Virtual CIO CIO
1 min read

Build your MSP with the help of virtual CIO services

By Myles Olson on Jan 14, 2015

Colin Knox is a true entrepreneur in the managed services provider industry. He’s been operating a very mature and well-polished boutique managed services provider in Calgary, Canada.

He’s also been recognized by Penton Technology Group in the ‘MSP Mentor 250’ which lists the best of the best managed service provider executives, entrepreneurs, experts, coaches and community leaders.

Colin’s service philosophy involves helping people grow and to that end giving them a chance to learn and develop into virtual CIOs. His business growth focuses on high level services.

Topics: vCIO MSP vCIO MSP Business Building MSP Virtual CIO CIO