<img src="https://certify.alexametrics.com/atrk.gif?account=GcYKv1Fx9f207i" style="display:none" height="1" width="1" alt="">
4 min read

Five principles behind an engaging Quarterly Business Review process

By Denes Purnhauser on Jan 12, 2017

 In our design of the new Quarterly Business Review tool we wanted to ensure that MSPs can find business opportunities with existing clients, enhance the quality of their engagement, become a business partner and demonstrate the value they provide all at once. Achieving those multiple goals in the midst of commoditization of traditional infrastructure management services requires finding a balance among five different strategies. Let's check those success factors to make sure you deliver timely and engaging QBRs.

Topics: vCIO Managed Services Providers MSP Virtual CIO IT Account Management QBR Quarterly Business Review
3 min read

Leveraging the IT Quarterly Business Reviews

By Denes Purnhauser on Aug 21, 2015

Many IT managed services providers are doing some type of Quarterly Business Reviews (QBR) and most have trouble delivering it with the right cadence and voice.  It’s too technical and fails to shows business value to the executive team. Introducing QBRs poorly can backfire and land the MSP into a more technical role. Let's take a look at some cool techniques to engage clients with Quarterly Business Reviews.

Topics: vCIO Managed Services Providers Virtual Chief Information Officer MSP Virtual CIO CIO IT Account Management QBR Quarterly Business Review
4 min read

Proactive Customer Development: Leverage your QBRs

By Denes Purnhauser on May 5, 2015

Most IT managed services providers are quite proud of how proactive they are, especially in terms of technical services like maintenance, antivirus, warranty, etc. However, if we look at their client's IT savvy, operational maturity, and  IT enablement, this is less true. Here are four easy tips to leverage Quarterly Business Reviews and implement the proactive mindset on a higher level.

Topics: vCIO IT Sales Person Virtual Chief Information Officer IT Sales MSP Virtual CIO CIO QBR Quarterly Business Review
Sign up for the Client Engagement Excellence Manifesto PDF coming end of January

Featured