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2 min read

Business Shiny Things

By Adam Walter on Sep 27, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3uooSU

Topics: CIO QBR Adam Walter Humanize Podcast
1 min read

Shiny IT Things

By Adam Walter on Sep 20, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3uooSU 

Topics: vCIO CIO Humanize Podcast
1 min read

Drinks with IT -  August: For the Love of Coffee

By Adam Walter on Sep 6, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3uooSUX

Topics: Business Building for IT Companies CIO Drinks with IT
2 min read

Travel and Technology

By Adam Walter on Aug 30, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3uooSU

Topics: Managed Services Providers CIO Humanize Podcast
2 min read

EpISODE 164: Complexity is the Enemy

By Adam Walter on Aug 23, 2021

Apple Podcasts: https://apple.co/2NHRRDl
Spotify: https://spoti.fi/3uooSUX

Topics: Managed Services Providers IT Management CIO Technical Account Manager
6 min read

The State of the vCIO in 2020

By Dr Peter Torbagyi on Jan 7, 2021

Every year Managed Services Platform publishes a report about the state of the vCIO. We summarize the experiences of the largest vCIO community in the world. We’re not just interested in the major trends in the technology space, but how those impacted the vCIO role and responsibilities.

Topics: vCIO Virtual CIO CIO Managed Services Platform
6 min read

vCIO: The Ultimate Guide

By Denes Purnhauser on Jul 10, 2020

The vCIO or Virtual CIO (virtual chief information officer) term was popularized in the managed services industry to initially differentiate one MSP from another by adding higher-level management practices to their services.

The term has been overused and without a lack of an accepted definition, certification or agreement across the industry the term has lost its original meaning. As any MSP could claim to provide vCIO services it is no longer the main differentiator. Meanwhile, the service provided by vCIOs has become more relevant than ever.

That is why most MSPs have their own terminology for the vCIO role such as digital advisor, digital consultant, business technology advisor, and so on. 

Topics: vCIO Managed Services Providers Virtual Chief Information Officer MSP Virtual CIO CIO
4 min read

Managed Services Platform vCIO Report 2019

By Dr Peter Torbagyi on Dec 6, 2019

Managed Services Platform's vCIO community has been growing year by year since 2014. In fact, we are most likely now the largest active vCIO community in the world with more than 600 members. With this news, we have decided to create a short report regarding how we typically see our vCIO members across the globe.

Topics: vCIO Virtual Chief Information Officer Virtual CIO CIO IT Client Engagement
4 min read

Where the MSP serving software industry is going

By Denes Purnhauser on Sep 2, 2016

All our accolades to the development people in the Connectwise Team and the super beta users; after three months of development we’re happy to announce the Connectwise integration is live.

I know integration is a boring subject and I don’t intend to explain the details of the features here. But the development process and the results have been prompting many to wonder where the software industry and specifically the MSP servicing software industry is going.

Ours was not just a simple data based integration. Our tool is actually running inside Connectwise with customized screens. One doesn’t even need to log in to our native tool to use all the features inside Connectwise, like execute Account Management, vCIO activities and running discovery workshops with prospects.

The question I am raising is: are we actually heading to where we have only one application that runs our MSP, and all the vendors create “modules” for that application?

Topics: vCIO Managed Services Providers MSP CIO IT Account Management
6 min read

5 false Myths of Managed Services

By Denes Purnhauser on Aug 26, 2016

As we have been talking with hundreds of Managed Services around the world we have been able to identify several common beliefs, and even myths shaping their thoughts.

The biggest problem here is that these beliefs were valid in the past. The times when the MSP model founded and spread across the world, these concepts were helping people to sell and execute services. However as the market went forward with the tectonic shift of consumerization, cloud, mobile and the overall maturity of IT, these beliefs are no longer valid.

Topics: vCIO IT Sales Person Managed Services Providers MSP Virtual CIO CIO IT Account Management
4 min read

Managing "unrealistic" expectations

By Denes Purnhauser on Jul 25, 2016

I just watched a hilarious 2 minute Youtube video where a comedian recounted the tale of someone righteously indignant over the atrocious inconvenience of the wi-fi breaking up during his trans-Atlantic flight. It made me ponder the trend of setting unrealistic expectations when it comes to technology. We have a short memory for problems fixed, take progress for granted and miss the chance to revel in our achievements.

Then I was thinking that perhaps this reminds you of a type of client of yours who is spoiled by all the progress and never satisfied. Who set these unrealistic expectations? How can we make sure we're not creating the problem ourselves? Check out this quick video and see what we can do to prevent it happening.

Topics: vCIO IT Sales Person Managed Services Providers IT Management MSP CIO IT Account Management
4 min read

3 Best IT reports for MSPs looking to better communicate with clients

By Denes Purnhauser on Jun 20, 2016

Having been inspired by the business model canvas, we started our own IT Management Canvas almost three years ago. We’re thrilled to see how creatively people adopt the canvas with the related questionnaire and instigate vibrant client engagement. Through our development of vCIO and IT Security related assessments, the new canvases have been born. Let's check out the revision of the original IT management Canvas, the IT Security Canvas and the vCIO Canvas.

Topics: vCIO IT Sales Person MSP Virtual CIO CIO IT Consultative Sales Managed Services Platform
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